Troubleshooting a problem with the site’s functionality (may be chargeable if it requires re-programming)
Image Update
to current page (chargeable, except the addition of images to the new building update page)
New
content to be formatted and added (chargeable)
New functionality
to be added to the site (chargeable)
Interface, programming
or design changes (chargeable)
Identify the section, web site file name and images affected
Describe change that needs to be made
For Updates, provide content, in plain text format or web compatible image format (gif or jpeg). Indicate specifically whether content is to be added to the bottom of the page, or, to replace current text or image. If it is to replace current text provide text to be deleted, marked "to delete" and provide text to replace it marked "to replace". Make sure replacement text is of the same structure as text to be replaced. NOTE: if the structure of the content is different and the page has to be re-coded, then the replacement text will be considered ‘new content’ and will be charged accordingly.
For type changes, provide text to be deleted, and or replaced
For pages to be posted, provide:
specific instructions as to where the file is to be posted
a copy of the html file to be posted (NOTE: unless you instruct us otherwise pages marked to be posted will be posted as is, any errors, omissions or problems are the responsibility of the client. Checking and/or editing the files provided, can be done on request but will be chargeable)
all related image files with the correct image reference in the file
links to be added to current files and related information
For troubleshooting, please provide the following:
what the problem was
where on the web site the problem occurs
what browser (including version number) you were using
what you were doing when the problem occurred
what you were expecting to happen and what actually happened
what, if any, error message you got
indicate whether the error is reproducible. Note: if you cannot reproduce the error, then it is likely not a web site problem but a system or network problem. It is usually a good idea to shut the system off and then login again to the site and try again. You may find that problem has gone away.
For new content, programming or design changes, or a change to the overall structure of your web site, please contact your Digital Ripple representative for a quote: